Customer Service
- Ordering and Payment
- Shipping and Delivery
- Return Policy
- Service and Warranty
- Safety and Privacy
- Right of withdrawal
- Terms and conditions
RefurbishedDirect.com
(VISIT BY APPOINTMENT)Celsiusbaan 2 a
3439 NC Nieuwegein
Netherlands
Chamber of Commerce: 70518793
VAT: NL858355498B01
IBAN: NL90RABO0325237786
Director: Dhr. J. van Asperen
RefurbishedDirect.be
(NO VISITING ADDRESS)Veldkant 21
2550 Kontich
Belgie
RefurbishedDirect.de
(NO VISITING ADDRESS)Im Hammereisen 14
47559 Kranenburg
Deutchland
Return form
To return a product, you can use our returns form. Complete the form completely with your order details and the reason for the return. This helps us process the process quickly and efficiently. After we have received your form, your return request will be assessed. If approved, you will receive a return label from us with which you can return the device. Please ensure that the product is properly packaged so that it returns to us in good condition. You are responsible for returning the device safely.Commercial return:
Commercial returns must be reported to us within 30 days of receiving the product. Unfortunately, we can no longer process the return after this period.Repair:
Have you requested a repair? Please note that the repair must first be approved after you have completed the return form. Once approved, repairs may take up to 15 business days, depending on the nature of the problem and parts availability.Please note: Damage caused by moisture, fall or impact damage, or other self-inflicted damage is not covered by the warranty and will not be accepted for repair or return.
Do you have any questions? Feel free to contact us via chat, email or telephone!
Return form